Know what to do next.
Starting, running, or improving a care service can feel overwhelming. MILD gives care providers in Wales clear, practical support with registration, governance, inspection readiness and service improvement.
25+ years of experience across care, leadership & governance.
The pressure doesn't stop when you get registered.
Running a care service means balancing people, regulations, inspections, staffing and everything in between.
And when something isn't working, it's often hard to know where to start.
That's where we come in.
Support for every stage of your journey.
CIW Registration Support
Get clear on what you need, what comes next, and how to build your service on the right foundations.
Explore registration supportGovernance & Compliance
Turn messy systems into clear processes that support better oversight and better decisions.
Strengthen your systemsInspection Readiness
Understand where the gaps are before they become bigger problems.
Prepare for inspectionResponsible Individual Support
Practical support for RIs who want more confidence, clearer oversight and stronger governance.
Explore RI supportGood care needs more than good intentions.
It needs clear leadership. Strong systems. And evidence that what you say you do is actually happening.
MILD helps you bring those pieces together.
You're not bringing in a consultant who has only read the rules.
Craig has spent over 25 years working across care, leadership, governance and service improvement.
That experience matters because real care services don't operate in perfect conditions. There are staffing problems. Unexpected issues. Pressure from inspections. And decisions that still need to be made.
MILD brings practical experience to those moments.
Meet CraigWherever you are, there's a next step.
A clearer way forward.
Start with where you are.
We look at your service, your goals and the challenges you're facing.
Get clear on what matters.
We'll identify the priorities and build a practical way forward.
Put stronger systems in place.
Support that helps you move from knowing what needs to change to actually making it happen.
Keep moving forward.
Ongoing guidance when you need an experienced perspective in your corner.
MILD isn't a folder of templates.
You'll get practical support shaped around your service, your situation and what actually needs to happen next. 25+ years across frontline care, management, leadership and governance: Wales focused, practical, and personal.
Book a ConsultationClear guidance. No unnecessary jargon.
What CIW looks for when you register a new service
A simple walkthrough of what to prepare before you apply.
Read article GovernanceBuilding governance that actually works day to day
Practical systems that hold up under pressure, not just on paper.
Read article InspectionsGetting ready for an inspection without the panic
What good preparation actually looks like, step by step.
Read articleQuestions people ask us.
What types of care services do you support?
We support a wide range of care services across Wales, including residential care, domiciliary care, and supported living. If you're not sure whether we can help with yours, just ask.
Can you help me start a new care service?
Yes. We help you understand what needs to happen, in what order, so you can register and open with confidence.
Can you help with CIW registration?
Yes. We guide you through what CIW expects and help you prepare a strong, complete application.
Do you offer ongoing support?
Yes. Many providers work with us on an ongoing basis for governance, compliance, and general advice as things come up.
Do you work with care providers across Wales?
Yes, we work with care providers across Wales, both in person and remotely, depending on what suits you best.
How do I get started?
Book a free consultation. We'll talk through where you are and what you need, then agree on the right next step together.